{"id":758,"date":"2024-06-24T19:48:08","date_gmt":"2024-06-24T22:48:08","guid":{"rendered":"https:\/\/famep.com.br\/site\/?page_id=758"},"modified":"2024-10-16T21:02:12","modified_gmt":"2024-10-17T00:02:12","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/famep.com.br\/site\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"758\" class=\"elementor elementor-758\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1593ca1 e-flex e-con-boxed e-con e-parent\" data-id=\"1593ca1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:1015,&quot;url&quot;:&quot;https:\\\/\\\/famep.com.br\\\/site\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/backgroud-topo.jpg&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bbf8ae elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"6bbf8ae\" data-element_type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;OUVIDORIA&quot;,&quot;marker&quot;:&quot;underline&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-headline\">\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">OUVIDORIA<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-817a416 e-flex e-con-boxed e-con e-parent\" data-id=\"817a416\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e9e0347 e-con-full e-flex e-con e-child\" data-id=\"e9e0347\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed79eb elementor-widget elementor-widget-heading\" data-id=\"3ed79eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ouvidoria<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77104bc elementor-widget elementor-widget-text-editor\" data-id=\"77104bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A Ouvidoria das Faculdades FAMEP \u00e9 um canal para receber cr\u00edticas, elogios, sugest\u00f5es, reclama\u00e7\u00f5es e den\u00fancias da comunidade interna e externa. O objetivo \u00e9 estreitar relacionamentos e ser instrumento de comunica\u00e7\u00e3o permanente, levando ao aprimoramento dos servi\u00e7os, com qualidade e efic\u00e1cia, aumentando a satisfa\u00e7\u00e3o das pessoas envolvidas. As manifesta\u00e7\u00f5es s\u00e3o recebidas por telefone, e-mail (ouvidoria@famep.com.br), carta e atendimento pessoal.\u00a0 Em seguida, ser\u00e3o classificadas, registradas, avaliadas e encaminhadas aos setores competentes, que ir\u00e3o acompanhar e responder a quem enviou, dentro de um prazo previamente estabelecido. Nome e telefone s\u00e3o indispens\u00e1veis para que se possa dar retorno, portanto, n\u00e3o ser\u00e3o aceitas manifesta\u00e7\u00f5es an\u00f4nimas. O sigilo ser\u00e1 respeitado.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0da3a1 e-con-full e-flex e-con e-child\" data-id=\"b0da3a1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c13293 elementor-widget elementor-widget-heading\" data-id=\"6c13293\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas\u00a0Frequentes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c783298 elementor-widget elementor-widget-text-editor\" data-id=\"c783298\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>O que \u00e9 uma Ouvidoria?<\/strong><\/p><p>\u00c9 um canal aberto para recebimento de cr\u00edticas, sugest\u00f5es, reclama\u00e7\u00f5es, elogios e den\u00fancias da comunidade das Faculdades FAMEP.<\/p><p><strong>Qual \u00e9 o objetivo da Ouvidoria?<\/strong><\/p><p>Estreitar relacionamentos e ser instrumento de comunica\u00e7\u00e3o permanente entre as comunidades e a Institui\u00e7\u00e3o, levando ao aprimoramento dos servi\u00e7os, com qualidade e efic\u00e1cia, aumentando, assim, a satisfa\u00e7\u00e3o do cliente.<\/p><p><strong>Quem \u00e9 respons\u00e1vel pela Ouvidoria das Faculdades FAMEP?<\/strong><\/p><p>A Ouvidora da Faculdade FAMEP \u00e9 a professora: Josinarya Ara\u00fajo Neves<\/p><p><strong>Quem \u00e9 o Cliente?<\/strong><\/p><p>Todas as pessoas da comunidade ligadas as Faculdades FAMEP.<\/p><p><strong>Como funciona a Ouvidoria?<\/strong><\/p><p>O Ouvidor recebe as manifesta\u00e7\u00f5es atrav\u00e9s dos meios de comunica\u00e7\u00e3o, classifica, registra, avalia e encaminha aos setores competentes, acompanhando e respondendo a quem enviou dentro de um tempo pr\u00e9-estabelecido.<\/p><p><strong>Qual o tempo de resolu\u00e7\u00e3o dos casos?<\/strong><\/p><p>Depende da complexidade da manifesta\u00e7\u00e3o, por\u00e9m, em regra geral, pode acontecer de imediato, dentro do prazo de 24h ou at\u00e9 no m\u00e1ximo 30 dias.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4d270a e-con-full e-flex e-con e-child\" data-id=\"c4d270a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-961b8d0 elementor-widget elementor-widget-heading\" data-id=\"961b8d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deixe suas d\u00favidas ou sugest\u00f5es:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1871cc9 elementor-widget elementor-widget-text-editor\" data-id=\"1871cc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5>Suas informa\u00e7\u00f5es n\u00e3o ser\u00e3o divulgadas!<\/h5><p><strong>Observa\u00e7\u00e3o:<\/strong><\/p><ul><li>Sua reclama\u00e7\u00e3o, sugest\u00e3o ou elogio ser\u00e1 tratada com o maior sigilo dentro dos padr\u00f5es da LGPD<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d95ae7e elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"d95ae7e\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"758\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d95ae7e\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMensagem\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-lg\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\" placeholder=\"Mensagem\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d44ce7 e-flex e-con-boxed e-con e-parent\" data-id=\"4d44ce7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c001bb e-grid e-con-boxed e-con e-child\" data-id=\"3c001bb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-273b435 e-grid e-con-boxed e-con e-child\" data-id=\"273b435\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e857a66 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"e857a66\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/web.whatsapp.com\/send?phone=558699999-5296\" target=\"_blank\" class=\"elementor-icon elementor-animation-\" tabindex=\"-1\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 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aqui<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de4486d e-grid e-con-boxed e-con e-child\" data-id=\"de4486d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd543eb elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"dd543eb\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"mailto:faculdadefamep@yahoo.com.br\" class=\"elementor-icon elementor-animation-\" tabindex=\"-1\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"mailto:faculdadefamep@yahoo.com.br\" >\n\t\t\t\t\t\t\tNosso Email\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d34322d 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class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Clique aqui<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OUVIDORIA Ouvidoria A Ouvidoria das Faculdades FAMEP \u00e9 um canal para receber cr\u00edticas, elogios, sugest\u00f5es, reclama\u00e7\u00f5es e den\u00fancias da comunidade interna e externa. O objetivo \u00e9 estreitar relacionamentos e ser instrumento de comunica\u00e7\u00e3o permanente, levando ao aprimoramento dos servi\u00e7os, com qualidade e efic\u00e1cia, aumentando a satisfa\u00e7\u00e3o das pessoas envolvidas. As manifesta\u00e7\u00f5es s\u00e3o recebidas por telefone, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":449,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-758","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/famep.com.br\/site\/wp-json\/wp\/v2\/pages\/758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/famep.com.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/famep.com.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/famep.com.br\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/famep.com.br\/site\/wp-json\/wp\/v2\/comments?post=758"}],"version-history":[{"count":19,"href":"https:\/\/famep.com.br\/site\/wp-json\/wp\/v2\/pages\/758\/revisions"}],"predecessor-version":[{"id":2391,"href":"https:\/\/famep.com.br\/site\/wp-json\/wp\/v2\/pages\/758\/revisions\/2391"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/famep.com.br\/site\/wp-json\/wp\/v2\/media\/449"}],"wp:attachment":[{"href":"https:\/\/famep.com.br\/site\/wp-json\/wp\/v2\/media?parent=758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}